Social marketing at service of quality management. The case of Nautic Public Service in the Generalitat of Valencia
José Javier Mundina Gómez
Ferran Calabuig Moreno
Cite this article
Mundina Gómez, J. J., & Calabuig Moreno, F. (1999). Social marketing at service of quality management. The case of Nautic Public Service in the Generalitat of Valencia. Apunts. Educación Física y Deportes, 57 77-83.
In the present paper, we deal with sport management in public services, concretely in a School of Sailing, from the marketing perspective, and more specifically from the sport social marketing. We analyse sport public services providing some strategies and tools to improve it. We understand that management in sport public services should be based on quality of service. First we will present a brief approach to the conception of quality. Moreover, we show the dimensions used to measure the School of Sailing’s service. Finally we provide some variables that can improve the management of services in public institutions.
Published: July 01, 1999
Editor: © Generalitat de Catalunya Departament de la Presidència Institut Nacional d’Educació Física de Catalunya (INEFC)
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