{"id":14061,"date":"2020-10-27T12:10:52","date_gmt":"2020-10-27T12:10:52","guid":{"rendered":"https:\/\/revista-apunts.com\/?p=14061"},"modified":"2020-11-10T10:35:12","modified_gmt":"2020-11-10T10:35:12","slug":"customer-satisfaction-in-municipal-sports-centres-in-barcelona","status":"publish","type":"post","link":"https:\/\/revista-apunts.com\/en\/customer-satisfaction-in-municipal-sports-centres-in-barcelona\/","title":{"rendered":"Customer Satisfaction in Municipal Sports Centres in Barcelona"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Abstract<\/h2>\n\n\n<p>The aim of this research is to identify and analyse which variables have greatest influence on customer satisfaction at sports centres in Barcelona. Data were collected in a survey of current customers of municipal sports centres. Factorial analysis applied to this information revealed five dimensions that underlie the multiple components of the service offering at municipal sports facilities. These are quality of facilities, human resources, communication, social environment and value for money. The variables were incorporated in a multiple regression model in which the dependent variable was overall customer satisfaction. The results show that women and users over 60 rated service more positively, while the higher the education level is the more demanding the customer. Finally, a manager should first try to improve facilities, followed by communication, human resources, value for money and the social environment in that order.<\/p>\n\n <div class=\"tags\"> <p><strong>Keywords:<\/strong> <span>Customer Satisfaction<\/span>, <span>Perceived Quality<\/span>, <span>Services<\/span><\/p> <\/div> \n","protected":false},"excerpt":{"rendered":"<p>Abstract The aim of this research is to identify and analyse which variables have greatest influence on customer satisfaction at sports centres in Barcelona. Data were collected in a survey of current customers of municipal sports centres. Factorial analysis applied to this information revealed five dimensions that underlie the multiple components of the service offering [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":1,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","inline_featured_image":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[60],"tags":[8023,8024,8025],"author_meta":{"display_name":"doc_inefc","author_link":"https:\/\/revista-apunts.com\/en\/author\/doc_inefc\/"},"featured_img":null,"coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/revista-apunts.com\/en\/category\/sport-management-active-leisure-and-tourism\/\" class=\"advgb-post-tax-term\">Sport Management, Active Leisure and Tourism<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Sport Management, Active Leisure and Tourism<\/span>"]},"tags":{"linked":["<a href=\"https:\/\/revista-apunts.com\/en\/category\/sport-management-active-leisure-and-tourism\/\" class=\"advgb-post-tax-term\">Customer Satisfaction<\/a>","<a href=\"https:\/\/revista-apunts.com\/en\/category\/sport-management-active-leisure-and-tourism\/\" class=\"advgb-post-tax-term\">Perceived Quality<\/a>","<a href=\"https:\/\/revista-apunts.com\/en\/category\/sport-management-active-leisure-and-tourism\/\" class=\"advgb-post-tax-term\">Services<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Customer Satisfaction<\/span>","<span class=\"advgb-post-tax-term\">Perceived Quality<\/span>","<span class=\"advgb-post-tax-term\">Services<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 5 years ago","modified":"Updated 5 years ago"},"absolute_dates":{"created":"Posted on 27 October 2020","modified":"Updated on 10 November 2020"},"absolute_dates_time":{"created":"Posted on 27 October 2020 12:10","modified":"Updated on 10 November 2020 10:35"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/posts\/14061\/"}],"collection":[{"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/posts\/"}],"about":[{"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/types\/post\/"}],"author":[{"embeddable":true,"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/users\/1\/"}],"replies":[{"embeddable":true,"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/comments\/?post=14061"}],"version-history":[{"count":1,"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/posts\/14061\/revisions\/"}],"predecessor-version":[{"id":25037,"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/posts\/14061\/revisions\/25037\/"}],"wp:attachment":[{"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/media\/?parent=14061"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/categories\/?post=14061"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/revista-apunts.com\/en\/wp-json\/wp\/v2\/tags\/?post=14061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}